Store policies

At Lake & Shore Gift Boutique, we want your online shopping experience to be effortless and transparent.

Learn more about our shipping timelines, store credit returns, and damage claims below.

Shipping and return information

We pack each gift order with care right here in Kawkawlin, Michigan. Review our detailed policy guidelines below to ensure a smooth shopping experience from checkout to delivery.

What is your return policy?
You may return eligible items within 7 days of receiving your package. Returns require a prior return authorization and are issued for store credit only.

Which items are non-returnable?

Any washed or worn items, opened body care products, used goods, and clearance items are all final sale and are not eligible for return or exchange.

Do you accept returns on clearance items?
No, all clearance items are strictly final sale and cannot be returned for store credit or exchanged.

How will I receive my refund?
Approved returns are processed as store credit only, allowing you to pick out another charming gift whenever you are ready.

How do I get a return authorization?

To return an item, please request a Return Authorization (RA) before sending your package back. Include your order number, the item you wish to return, and the reason for the return. Once your request is approved, you will receive return instructions and an RA number. Returns sent without authorization may be delayed or refused. Items must be returned in their original condition, with all accessories, packaging, and proof of purchase included. Shipping costs for returns may apply unless the item was damaged, defective, or sent in error.

How fast do you ship orders?

We prepare, package, and ship all orders within 3 business days of purchase via ground shipping.

Item delivery times depend on the carrier and may be affected by transportation delays.

Do you offer free shipping?
Yes, we offer free shipping on orders over $100 when you enter an active promo code at checkout.

Who pays shipping charges?

Shipping costs are added to the order total. Items will be shipped via local UPS/Fed Ex carriers- whichever is chosen by the seller. Tracking information can be provided once the order has shipped.Customer is resposible for shipping charges on returns. They will not be refunded.

 

Do you ship internationally or domestic?

Domestic only.

What should I do if an item arrives damaged?
Please inspect your shipment immediately and email us within 3 days of delivery. Take clear photos of the damage alongside the original packaging, and include your order number in the email.

Can I ship to my PO Box?

No. A physical address is required.

Have questions about your order?

Our team is here to assist you with order status, return authorizations, or gift recommendations.